Kudos Data Privacy Policy

PRIVACY & DATA USAGE POLICY

ICO registration – ZA052440

Kudos Data Solutions Ltd (“Kudos”) is committed to protecting your privacy. This Privacy Policy explains our data collection and usage. By using the Kudos website or by contacting Kudos, you consent to the data practices described in this policy.
Kudos provide software, data processing, insight and consultancy services to help businesses manage data effectively and to turn data into marketing intelligence. Kudos Data Solutions Ltd is the data controller of our own data. Kudos is also the data processor for some of our clients. This privacy policy tells you how we collect and process data received from you. The Kudos named Data Controller is Mark Robinson, Managing Director.
Our registered address is Sidings House, Sidings Court, Lakeside, Doncaster, South Yorkshire DN4 5NU. Our company registration number is 10715890
If you have any comments or questions regarding this privacy policy, please email them to help@kudos-data.com

How do we collect data?

We collect data that you put into forms or surveys on any of our sites and from communications we receive from you via email, telephone, mail or online. We keep a record of any contact or correspondence between us. We collect details of your visits to our websites and we also collect information about the device used for browsing (e.g. your device type, IP address, browser, operating system).

Cookies

We use Google Analytics and SalesIQ cookies. A cookie is a small file that is stored on your computer’s hard drive by your web browser. They allow us to understand what areas of the website are of interest to our visitors and allow us to provide a better user experience. These cookies do not track individual user information, and all our cookie data is encrypted and cannot be read by other websites. It is possible to ‘turn off’ the cookies in your browser and this will not affect the functionality of the web site. You can find out more information about cookies including how to switch cookies on or off i.e. accept or refuse cookies from www.aboutcookies.org

LiveChat service

We use a third party provider, ZOHO, to supply and support our LiveChat service, which we use to handle customer enquiries in real time. If you use the LiveChat service we will collect your name, email address (optional) and the contents of your LiveChat session. This information will not be shared with any other organisations. You can request a transcript of your LiveChat session if you provide your email address at the start of your session or when prompted at the end.

How we use what we collect

We use information about customers to carry out our contracts with you. This includes activities such as delivering your services, communicating with you regarding delivery of services, telling you our charges, managing and updating your personal information. You may be contacted to inform you of updates to our products and services, or similar products and services that are relevant to you. We will do so on the basis of GDPR legitimate interest for direct marketing. We may contact you by email and telephone under the PECR “soft opt-in” basis for processing of personal data.

If you are not a customer, we may use your information to tell you about products and services that we believe will be of interest to you. We will do so on the basis of GDPR legitimate interest for direct marketing. We may contact you by email and telephone under the PECR “soft opt-in” basis for processing of personal data. To unsubscribe from Marketing & Sales emails, please click here

We will not sell your data to other organisations.

Legitimate Interests Assessment

The Information Commissioners Office (ICO) states that there are three elements to the legitimate interest basis:

1) Identify a legitimate interest;

2) Show that the processing is necessary to achieve it;

3) Balance it against the individual’s interests, rights and freedoms.

· The legitimate interests can be Kudos’ own interests or the interests of third parties. They can include commercial interests, individual interests or broader societal benefits.
· The processing must be necessary. If Kudos can reasonably achieve the same result in another less intrusive way, legitimate interests will not apply.
· Kudos must balance our interests against your interests. If you would not reasonably expect the processing, or if it would cause unjustified harm, your interests are likely to override our legitimate interests.
· Our legitimate interest assessment (LIA) can be found here

Source: https://ico.org.uk

Where we store your data

Data is stored using Microsoft “cloud” services. Microsoft have confirmed publicly that their cloud services will achieve full compliance with the GDPR on May 25, 2018. We also store data in the ZOHO “cloud”. Zoho Corporation have committed to full GDPR compliance, click here for details. Microsoft and Zoho Corporation participate in and have certified their compliance with the EU-U.S. Privacy Shield Framework with respect to transfer of data to the US, where necessary.

Your rights

Your rights include: the right to be informed, the right of access, the right to rectification, the right to erase, the right to restrict processing, the right to data portability, the right to object, rights in relation to automated decision making and profiling. Full details of these rights can be view on the website of the Information Commissioner. You can ask us not to use your data for our marketing or ask us to provide you with a record of all the information we hold about you. You can do this by contacting us at help@kudos-data.com or calling us on +44 (0) 330 043 1583. We will use our best endeavours to acknowledge all requests within 48 working hours (Monday – Friday between 9am and 5.30pm). If you wish to make a complaint about us you can do so by contacting The Information Commissioner’s office.

Under the Data Protection Act 1998, you have rights as an individual which you can exercise in relation to the information we hold about you. You can read more about these rights here – https://ico.org.uk/for-the-public/is-my-information-being-handled-correctly/

Access to personal information

Kudos tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will:

· give you a description of it;
· tell you why we are holding it;
· tell you who it could be disclosed to; and
· let you have a copy of the information in an intelligible form.

To make a Subject Access Request to Kudos for any personal information we may hold you need to put the request in writing addressing it to our Operations Director at the address provided below.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone or email. We may charge a £10 fee for a formal SAR.

If we do hold information about you, you can ask us to correct any mistakes.

Links to other sites

Please note that our terms and conditions and our policies will not apply to other websites that you access via a link from our site. No links or references of any kind to third party sites should be considered to be a recommendation or endorsement by us.

Changes

If we change our Privacy Policy, we will post the changes on this page.

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